Video Appointments.

Bringing healthcare to you. Get started. It’s easy.

Need help?

If you have questions or concerns, contact Mayo Clinic’s Connected Care Video Services Support Team from 8 a.m. to 4 p.m. CT.

Email 507-255-3081

Making a test call

Before your appointment, please take the time to make a test call any weekday between 8 a.m. and 4 p.m. CT.

How to make a test call

System Requirements

Operating system

Microsoft® Windows 7 or later; Apple® OS 10.7 or later

Internet connection

Minimum 100 kbps (100 kpbs is the minimum package from vendors such as CenturyLink, Spectrum, Comcast, and DISH)

Equipment needed

Webcam, either integrated (built in) or plug-in (USB cable). Either speakers and a microphone or an audio headset with microphone

Close

Making a test call

Open the program

Open Mayo VirtualVisit.

Enter the host name

videovisitsetup.mayo.edu

Enter your user name

Use your primary email address on file at Mayo Clinic.

Set your password

  1. When logging in for the first time you need to reset your password. Click on the Create or Reset Password at the bottom of the screen.
  2. In the Forget Password section, enter your user name and click Reset Password. You will receive an email from reports@sbrhealth.com with a temporary password. You may use this password or go to Create or Reset Password to change it.

Select Make an Appointment

A patient support specialist will answer your call and help test audio and video settings.